Hotel Terms and Condition

Terms & Conditions
Last updated: May 10, 2023
Terms and Conditions

Acceptance:
Please read Palms Resort’s Terms and Conditions carefully prior to making any reservation at our website (thepalmsresortandbar.com). By making a reservation at our website (thepalmsresortandbar.com), you confirm that you accept these our the Palms Resort’s Terms and Conditions

Check-in Time & Procedure:
Check-in time is any time after 2 PM. If you arrive earlier, we will be pleased to store your luggage until your room is ready.
If the room is available and you choose to check-in early, you are required to pay our early check-in fees.
Guests will be required to present a valid form of identification.
Guests will be required to pay a total security deposit amounting Php1,000.00/room. Security deposit will be held until check-out and will be released after a room inspection is conducted to make sure there is no damage and the room is left in the same conditions as it was upon check-in. If any damages or missing items are discovered during the room inspection, the cost of the repairs or replacement will be deducted from the security deposit. If the cost of damages exceeds the security deposit amount, the guest will be responsible for paying the remaining balance.
Palms Resort will make every effort to honor special requests (such as a specific floor or room number, adjoining rooms, roll-away beds, refrigerators, early check-in, etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.

Check-out Time & Procedure:
Check-out is at 12 PM.
If you require a later check-out, please contact us before 11 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.

Reservation:
All reservations are subject to room availability.
Guests are required to pay Deposit or Full amount in order to make a reservation, if the payment has not been received and verified by Palms Resort, your booking is not confirmed.
Rooms availability is subject to change without prior notice. Rooms are awarded to guests based on a first payment basis. There is no pencil booking or intention-based reservation, specially during holidays and peak seasons.

Pet Policy:
Only 1 pet per room is allowed to stay for free. If you wish to bring more than 1 pet you are required to pay Php500.00 per pet.
Pets must be on leash or in a carrier when outside the room.
Owners are responsible for cleaning after their pet(s). Any damages caused by your pet(s) will be charged accordingly.
Do not leave your pet unattended, Palms Resort is not responsible for your pet(s) or any damages caused by your pet.

Cancellation:
All cancelations made 7 days prior to arrival are non-refundable.
Re-booking dates must be made not less than 7 days prior to arrival and is subject to room’s availability. Only 1 modification of date is allowed per reservation(per reservation ID).
If guest failed to inform Palms Resort with in the time-frame, guest will be charge the full amount of deposit.

Payments:
Guests are required to pay full reservation amount upon check-in. We accept the following mode of payments at the property:
1. Cash
2. G-cash
3. Maya
4. Bank Transfer

Smoking Policies:
Smoking is prohibited in all rooms of the hotel. Smoking is allowed in designated “smoking” areas of the Palms Resort.
Maximum number of Guests
For your safety in the event of an emergency, please follow the maximum number of guests allowed in the room. Unregistered extra persons will be fine Php 2000 per room/night or when rooms are exceeding maximum occupancy.

Age Restrictions:
Guests must be 18 years or older to check in without a parent or legal guardian.
CHILDREN POLICY (This policy is only necessary if you have charges for additional guests)
Up to 1 children under the age of 9 stay free in same room as parents or legal guardian.
Promotional and Discounts Policy
If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions or complimentary discounts.

Corkage Fees:
Guests are required to pay corkage fees when bringing foods and drinks at the Bar Area.
Outside Foods and drinks are only allowed in all rooms.

Garbage Disposal Policy:
Proper garbage disposal is highly encouraged by the Palms Resort. There won’t be any charges for not following this Policy but Palms Resort reserve the right to ask the guests to bring their garbage with them upon check-out. This is to follow our local government policy of garbage segregation.

Contact Us:
If you have any questions about these Terms, please contact us.